I. GENERAL TRAVEL CONDITIONS

II. FORM WITH STANDARD INFORMATION FOR A TRAVEL CONTRACT IN A PACKAGE ARRANGEMENT

 

I. General conditions of reservation and purchase of tourist package arrangements and related travel arrangements of travel agency LIKABIKE d.o.o.

Introductory remarks

These General Terms and Conditions for booking and purchasing tourist package arrangements and related travel arrangements of travel agency LIKABIKE d.o.o. (hereinafter the General Terms and Conditions) are an integral part of the package deal program and related travel arrangements, and thus of the Travel Agreement (hereinafter the Agreement) with the travel agency LIKABIKE d.o.o., Ulica Anastasa Popovića 12, 10000 Zagreb, OIB 61641220850, registered in court register of the Commercial Court in Zagreb under No.: Tt-22/20288-2, MBS 081438271 (hereinafter referred to as the Agency) is concluded by the traveler and the authorized travel contractor (hereinafter referred to as the Traveler). With the package travel contract, the Agency undertakes to provide the Traveler with a package arrangement, and the Traveler undertakes to pay the agreed price for it. All information and conditions in the program and in these General Terms and Conditions are binding on the Agency and the Traveler, unless otherwise agreed in the Agreement. Words and terms used in these General Terms and Conditions, which have a gender meaning, refer equally to the masculine and feminine genders, regardless of whether they are used in the masculine or feminine gender. In accordance with the Act on the provision of services in tourism, the definition of the terms package deal and related travel arrangement is as follows: A package deal is a combination of at least two services (different, coordinated in terms of content, time and space) in one package and for one flat price (total price) . A linked travel arrangement consists of at least two different types of travel services purchased for the same trip which do not constitute a package arrangement and which result in the conclusion of separate contracts with individual travel service providers.

Article 1. Precontract Information

Pre-contractual information forms an integral part of the Contract. By signing the Agreement, the Traveler fully accepts all pre-contractual information and standard information about the package deal provided by the Agency and which the Traveler has previously carefully studied. The Agency is obliged, before the Traveler commits to the Agreement, to provide him with information that is relevant for the package deal:
1. main characteristics of travel services: destination/destinations, travel plan and period of stay, with dates and number of nights included, means and characteristics of transport, place of departure and return with date and time of departure / approximate time of return, location and category of accommodation in accordance with according to the rules of the destination country, the meal plan, visits, excursions/excursions or other services included in the total price agreed for the package arrangement, the language in which the services will be provided and the suitability of the trip for people with reduced mobility,
2. company, geographical address of the organizer and telephone number,
3. the price of the package arrangement, including taxes, information on additional fees, charges and other costs,
4. method of payment,
5. the minimum number of persons required for the realization of the package-arrangement and the period in which the Agency can terminate the Agreement before the start of the trip if this number is not reached,
6. general information on the conditions of the destination country in relation to passports and visas and on the health formalities of the destination country,
7. information that the Traveler can terminate the Agreement at any time before the start of the package arrangement with the payment of fees for termination of the Agreement required by the Agency,
8. information on optional or mandatory insurance to cover the cost of termination of the Agreement by the Traveler or the cost of providing assistance, including repatriation, in the event of an accident, illness or death.
The Agency will provide the Traveler with any change in pre-contractual information in a clear and comprehensible manner.

In addition to the General Terms and Conditions, the Passenger is provided with a document containing:
1. Form with standard information for the Package Travel Agreement when the travel organizer is an Agency,
2. Form with standard information for the Package Travel Agreement when the travel organizer is another travel agency,
3. the most important rights in accordance with the Act on providing services in tourism (link here).

The Agency pays great attention to the presentation of the program on promotional materials (website, travel program, catalog, etc.), but irregularities and errors are possible, which the Agency will try to correct as soon as possible. The Agency is not responsible for possible errors in promotional materials, nor for subsequent changes in new editions of promotional materials to which the attention of the Traveler was drawn, before the conclusion of the Agreement, so in this sense the information stated in the Agreement, and not in the promotional material, is considered authoritative.

Article 2. Travel reservation and payment

The passenger can make a travel reservation by phone, e-mail, through the website and with other authorized agencies:
1. to confirm the reservation, the Traveler must pay an advance payment in the amount of at least 30% of the total price of the arrangement, and the remaining 70% of the amount at the latest 30 days before the start of the trip, except in cases where special payment terms are highlighted. When choosing to pay by card, 100% of the amount is due immediately,
2. for “fixed inquiry reservations” (trips where only a binding reservation is possible by payment of the entire amount), the Agency will not accept the reservation without received payment. If the Traveler does not accept the confirmed reservation that was made according to his request, the Agency keeps the amount paid to cover the reservation costs. If the Agency is not able to provide a reservation for the requested arrangement on a “fixed request”, the entire amount of the payment will be returned to the Traveler,
3. in the case of a paid and confirmed arrangement, for any change: date, travel user, place of departure, etc., the Agency charges EUR 15 per passenger on the reservation,
4. for the so-called “reservations on request”, i.e. trips that the Agency does not offer and for which it is necessary to make an offer, 70 euros are charged for making the offer (which will be deducted from the price of the arrangement when the offer is accepted). The agency will not accept reservations on request without a paid fee. If the Traveler does not accept the offered offer, the Agency will keep the paid booking fee to cover the costs of making the offer.
The Agency has the right to deny the service to the Traveler if he does not receive the appropriate payment by the agreed deadline and has the right to keep 30% of the total amount of the trip as the cost of the reservation. When making a reservation, the Traveler is obliged to provide all the information and attach the documents required by the Agency for the realization of the trip.
On the basis of the reservation received, the Agency will offer the Traveler a Contract that is considered concluded and binding after the contracting parties have signed it or clearly confirmed their agreement in another way (e.g., but not exclusively: by internet, e-mail, online payment or payment to transaction account). By signing the Agreement, the Traveler fully accepts the General Terms and Conditions of Travel and all pre-contractual information that he has previously carefully studied and confirms that he has familiarized all persons on the reservation in question with them.

Article 3. Price and content of the package arrangement

The prices of the arrangements are published in euros, determined by the program and price list, and are valid from the moment of publication. The price of the arrangement includes those services listed in the program under “Price includes”. The price of the arrangement does not include those services listed in the program under “Price does not include”; unless otherwise agreed. In addition to the price of the arrangement, the passenger must pay all mandatory surcharges, which, if not included in the price of the arrangement, are added together with the base price of the arrangement in the final price in the Agreement and thus represent the final obligation of the Traveler based on the Agreement. Optional services are not mandatory, the Traveler reserves them according to his interest during the trip and pays the tour manager. Exceptions are optional services that can be contracted in advance, paid for and be part of the Agreement. The Agency will inform the Traveler about possible changes in the price and realization of optional services in a timely manner, at the latest on the final notification about the trip. The published prices are the result of negotiations between the Agency and its partners and do not have to correspond to the prices displayed at the destination. The prices of the arrangement after payment are fixed and are not subject to change, except in the case of a significant reduction in the content of the arrangement by the Agency. By paying for the trip, the Traveler confirms that he is aware of the fact that the price may change as a result of subsequent actions, and that it may be lower, while the Agency guarantees the Traveler that the agreed price of the arrangement will not increase after the first payment, regardless of subsequent price changes; which can be more. Ticket prices for museums, localities, etc., which are paid on the spot, are informative and subject to change, and a possible price difference is possible. The content of the arrangement includes everything stated in the travel program.

Article 4. Change of the agreed price of the package deal

The agency has the right to increase the price of the arrangement if the price increase is solely a direct consequence of the change:
– passenger transport prices resulting from fuel costs and/or other energy sources,
– the amount of taxes and/or fees for travel services covered by the Agreement that are determined by third parties who are not directly involved in the execution of the package arrangement, including tourist taxes, landing fees or fees for embarkation/disembarkation in ports and airports,
– exchange rates that are relevant for the package arrangement.
The Agency has the right to unilaterally increase the price of the arrangement up to a value of 8% and is obliged to inform the Traveler about this in writing no later than 20 days before the trip. The passenger undertakes to accept an increase in the agreed price of 8%. In the event that the Traveler terminates the Contract due to an 8% price increase, the terms of cancellation by the Traveler shall apply. If, before the start of the package arrangement, the Agency is forced to significantly change any of the main features of the travel services or proposes an increase in the price of the package arrangement by more than 8%, the Traveler may, within a reasonable period determined by the Agency:
-accept the proposed change or
– terminate the Agreement without paying the termination fee.
The traveler has the right to terminate the Agreement, without any compensation, if he notifies the Agency in writing within a reasonable period of time. If the Traveler does not notify the Agency of his decision in writing, the Agreement is considered terminated upon the expiration of that period. After receiving the termination of the Agreement, the Agency is obliged to return all payments made without undue delay, and no later than within 14 days from the termination of the Agreement. In the case of air tickets, air taxes and fees are subject to change until the date of issue of the air ticket. In the event of an increase in air fares, the Passenger is obliged to bear the cost of the price difference.

Article 5. Modification of the package deal program or termination of the package deal

The Agency has the right to change the order of implementation of the program for the purpose of more efficient implementation. In the event that unforeseen circumstances occur (eg: congestion at the border, congestion on the roads, changed flight schedule, security situation in the country and/or at transfer points, bad weather and other reasons), the Agency does not assume responsibility for changes and reserves the right to make changes of the contents of the travel program, without the obligation to pay compensation to the Traveler. The contracted accommodation can only be replaced with accommodation in a facility of the same or higher categorization. The Agency is not responsible for any unintentional errors in the publication of the program, as well as for unintentional incorrect data entries on the Agency’s website. In the event that the trip has to be interrupted for the entire group after its commencement due to unforeseen circumstances (e.g. terrorist attack, natural disaster, natural disaster, etc.) or any cause related to the trip in epidemic/pandemic conditions (e.g. declaration of self-isolation obligation for the entire group) group due to a positive test of one of the passengers) By paying for the trip, the Traveler confirms that he is aware of the fact that the Agency is obliged to the service providers in the package arrangement to pay for all contracted services as if the trip had taken place in its entirety, and that the Agency has no obligation to compensate the Traveler for damages, nor was any other obligations towards the Traveler, except for ensuring the return of the group to the point of destination.

Article 6. Travel documents and final notification

Travel documentation is the documents that the Traveler needs in order to realize the contracted trip (e.g. airline tickets, vouchers, etc.). All travel documents will be delivered to the Traveler by e-mail no later than 48 hours before departure, unless otherwise stated in the travel program. Travel documents, in the sense of the General Conditions, are not considered travel documents that are necessary for the Passenger to travel. When it comes to group trips, the Traveler is provided with a so-called “Final notice” by e-mail (not sent by regular mail) to the e-mail address of the holder of the reservation; one e-mail address is possible per reservation. The final notification contains the time and place of departure, the contact of the tour manager, the name and address of the hotel, the detailed travel program and the contact of the agency. On group trips, passengers only need a travel document (passport or identity card) upon departure, and the tour leader has all the necessary documents for the entire group. In rare cases, if something additional is needed, it will be stated in the final notification.

Article 7. Categorization of accommodation, description of services and transport

The offered accommodation facilities in the program are described according to the official categorization of the destination country, valid at the time of the program release. Local categorization differs significantly in individual countries. Food, comfort, cleanliness and services of the accommodation facility are under the supervision of local and national tourism authorities, and the standards of accommodation and services may be different and are not comparable. If the accommodation object’s categorization in the travel program is defined as, for example, 3*/4*, then it is understood that the accommodation, i.e. the hotel’s categorization, can be 3* or 4*. The Agency will inform the Travelers in the final notification about the accommodation facility where they will be accommodated. Travelers are advised to inform themselves about the location and quality of accommodation before departure through the provided information and to be aware that different people have different subjective views regarding accommodation; all hotels have a certain number of positive and negative comments from Travelers. The agency reserves the right to change the hotel, provided that it provides a hotel in the same or higher category. The breakfast service, if contracted, varies depending on the destination, customs, and the Agency does not assume responsibility for the quality or content of the breakfast. On bus trips, the Agency guarantees certain seats on the bus only if it is stated so in the program. On all trips, the Agency will contract a tourist category bus, it does not guarantee the specific age or equipment of the bus, the type of seats and the distance between the seats differ between buses, and this cannot be the basis for a Passenger’s complaint if the bus is in accordance with the specified characteristics according to the travel program.

Article 8. Accommodation in rooms and luggage

The arrangement of the rooms is determined by the reception of the accommodation facility in the place of stay. Unless otherwise agreed, accommodation is provided in double rooms with a separate or double bed, and the availability of rooms with three or more beds depends on the facility itself. If the Traveler has not expressly agreed (paid) for a room/apartment with special features, he will accept any officially registered accommodation unit in the facility described in the program and price list (final notice). If possible, the Agency will try to satisfy the Traveler’s written request for accommodation (orientation of the room, floor, view, etc.), but cannot guarantee the fulfillment of such a request by the hotel, nor the amount of any additional surcharge paid on the spot by the Traveler. Entry to the room is usually not possible before 3 pm on the day the service begins, and it is usually necessary to vacate the room by 10 am on the day the service ends. When the Traveler contracts a triple or multi-bed room, we emphasize that the facility most often assigns a double room with an extra bed/beds (additional) intended for the accommodation of the third/fourth person without informing the Agency in advance. The quality of the extra (extra) bed depends entirely on the accommodation facility and may be of significantly lower quality than other beds. The Agency is not responsible for the quality of the extra bed. If the Traveler does not accept the assigned room that is in accordance with the concluded Agreement and independently contracts another accommodation, he will do so at his own expense without the right to reimbursement of that cost by the Agency. The traveler is independently responsible for all damage caused during his stay in the accommodation facility, as well as all additional costs incurred during his stay, and is obliged to settle the relevant debt or damage caused by his behavior at the reception of the accommodation facility.
On bus journeys, the Passenger can take a maximum of 2 pieces of personal luggage, while on air journeys, the amount and weight of allowed hand luggage and checked baggage, which is included in the price of the package, depends on the airline and will be specifically indicated in the final notification. In the case of air transport, excess baggage is paid for by the Passenger himself according to the valid rules and prices of the carrier. Children, regardless of age, are not entitled to free baggage transportation in air transportation.
Passengers are obliged to take care of their personal belongings, money and valuables. The passenger is responsible for the theft, loss or damage of things left unattended. The agency is not responsible for damaged, destroyed, stolen, lost or replaced luggage, as well as for the theft of luggage or valuables in the hotel or by means of transport. Any irregularity related to the luggage, eg delay, loss and/or damage to the luggage, the Passenger immediately reports directly to the carrier, if the irregularity occurred during transportation, or to the hotel if the irregularity occurred during accommodation. In the case of air transport, the airline to which the baggage was handed over is responsible for checked baggage, based on the regulations that apply in air transport, while for hand baggage, including baggage marked with “Delivery at Aircraft” and temporarily placed in the trunk, responsible Traveler personally. In case of irregularities, the Passenger fills out a report on irregularities directly with the airline company or an agent authorized by the airline company to deal with irregularities in the transport of luggage. On the basis of that report, the airline pays compensation according to the regulations that apply in domestic and international passenger air traffic. In case of loss, damage and/or misappropriation of luggage at the hotel, the Passenger shall submit a claim for compensation to the hotel where the luggage was lost, damaged and/or lost. The agency recommends taking out a luggage insurance policy.

Article 9. Travel documents and compliance with regulations

Passengers are required to have valid personal travel documents and other documentation necessary for travel. When concluding the Agreement, the Traveler must submit to the Agency the requested personal data and all the documentation necessary for organizing the trip in a timely manner. The Agency will provide the Traveler (Citizen of the Republic of Croatia) with general information about visas, but is not responsible for obtaining them, it is the Traveler’s responsibility. The Agency recommends that every Traveler get information about the risks of traveling to certain countries on the official website of the Ministry of Foreign and European Affairs of the Republic of Croatia. The Agency disclaims all responsibility for damage caused by the Traveler with incorrect personal data, non-compliance with the regulations of individual countries, invalid travel documents, visas, and the Traveler is independently responsible for compensation for damages and costs that may arise from this to the Traveler, fellow travelers and the Agency. Also, in case of theft or loss of travel documents during the trip, the Passenger bears the costs that may arise from this.

Article 10. Foreign exchange, customs and health regulations

The passenger is obliged to comply with all foreign exchange them, customs, visa and epidemiological regulations, as well as the Law and other by-laws of the Republic of Croatia and the countries they visit and pass through according to the travel program. The Agency has the right to start or continue the trip without the Passenger in case of violation of the regulations by the Passenger, and all costs resulting from this shall be borne by the Passenger himself. The passenger also bears all costs incurred by fellow travelers and the Agency. It is the discretionary right of each country to refuse a Passenger’s entry permit to the country based on the decision of customs, police and other state authorities. According to the regulations of the World Health Organization, the Traveler is required to be vaccinated for trips to certain countries and is required to have vaccination certificates and documents.

Article 11. Travel insurance

Travel prices do not include travel insurance. By paying for the trip/signing the Agreement, the Traveler confirms that he has been offered a travel insurance package: travel health insurance for trips abroad, accident insurance, personal liability insurance, luggage insurance and trip cancellation insurance, as well as that they have been made available to the Traveler information on the content of these insurances and general conditions of the insurance contract. The agency recommends contracting a travel insurance package. In the event that the Traveler wishes to contract the aforementioned insurances, they can be contracted directly with the insurer or with the Agency, whereby the Agency acts only as an intermediary of the insurance company. The insurance premium is calculated depending on the duration and price of the trip according to the price list of the insurance company. In case of replacement of passengers, insurance policies are not transferable to new passengers and paid insurance premiums are not subject to cancellation insurance, nor part of the package arrangement.

Article 12. Travel cancellation insurance by the Traveler

Travel cancellation insurance is contracted when concluding the Contract, according to the conditions of the insurance company and cannot be contracted subsequently. The Agency recommends contracting a trip cancellation insurance policy by the Traveler. The traveler can arrange an insurance policy independently. Cancellation insurance is valid only due to justified reasons and upon presentation of the required evidence to the insurance company (death in the immediate family; sudden illness that could not be foreseen at the time of taking out the insurance and prevents the passenger from traveling; military call-up; natural disaster in the insured’s place of residence). . For any additional information about insurance, the Traveler can check with insurance companies. All cancellation conditions are listed in the insurance conditions, and we recommend that every Passenger study them personally in detail. The course of settlement of the compensation case and the time of settlement of the compensation case is in the domain of the insurance company with which the travel cancellation risk insurance was contracted. In case of replacement of passengers, the insurance policy is not transferable to new passengers. In the case of cancellation of the arrangement and activation of the insurance policy, the amount of the premium paid for the insurance policy, as well as the cost of acquiring visas or additional expenses incurred by the traveler independently, will not be returned to the traveler.

Article 13 Obligations and Responsibilities of the Agency

As a travel organizer, the Agency is responsible for the execution of the package arrangement as a whole, with the attention of a good businessman, and to take care of the rights and interests of the Traveler in accordance with good customs in tourism. The agency is obliged to issue appropriate documentation (invoice/contract) for each paid trip. If the travel program does not expressly provide otherwise, the Agency will provide the contracted services in the Croatian language. The Agency will carry out all the stated obligations from the package arrangement in full and in the manner described, except in case of unforeseen circumstances / force majeure. The Agency’s responsibility is excluded in the event of the occurrence of unforeseen circumstances over which the Agency has no influence, and which by their occurrence cause a change in the program, non-execution or partial execution of the services provided for in the travel program (war, protests and strikes, terrorist actions, sanitary disturbances, weather disasters, interventions by competent authorities ) Passengers declare that they are aware of the risk of the occurrence of unforeseen circumstances / force majeure and that in that case they will act in good faith, and the occurrence of such circumstances cannot be a basis for a complaint.
With all the attention of the Agency, at the destination/trip it is possible for the so-called overbooking in the hotel / transport / restaurant and the Agency will try to offer an alternative solution, depending on the possibilities. The passenger has the right to a price reduction / compensation if the travel services are not performed properly.
The Agency will help the Traveler in difficulties, especially in the part of providing adequate information about health services, local authorities and consular assistance, as well as in establishing long-distance communication and in finding alternative travel arrangements. If the Passenger caused the difficulty intentionally or by his own fault with attention, the tour leader can assist, but not to the detriment of the program for the rest of the group. The program must be carried out without interruption, and the Traveler bears all actual costs resulting from his negligence. The agency may charge a reasonable fee for the assistance, which will not be higher than the actual costs. The Agency is obliged to bear the costs of necessary accommodation for a maximum of 3 nights per Passenger when, due to unforeseen circumstances / force majeure that could not be avoided, it is not possible to ensure the Passenger’s return in accordance with the Package Travel Agreement.
By contracting and/or paying for a trip in the conditions of a global epidemic, the traveler consciously accepts the fact that the decision to travel abroad is a personal decision that is in the area of personal responsibility of each individual. The traveler voluntarily accepts all risks that may result from traveling under these circumstances (e.g. risk of illness, self-isolation upon return, quarantine abroad, interruption of travel, independent return to Croatia, etc.), and declares that he is aware of the fact that the Agency has no obligation reimbursement of expenses or damage to the Passenger. The Agency has an obligation to the Traveler in the event of the need for assistance in finding possibly necessary alternative accommodation in the destination and/or transportation back to the point of departure, however without the obligation to reimburse any costs that would result from contracting the same.

Article 14. The right of the Agency to terminate the Agreement before the start of the package deal

The agency can terminate the package travel contract before the start of the package and return all funds paid for the trip to the Traveler in full, without the obligation to compensate the Traveler, if the number of persons registered for the trip is less than the minimum number specified in the travel program that is part of part of the pre-contractual information and if the organizer informs the passenger about the termination of the Contract within the deadline:
– 48 hours before the start of the package arrangement for trips lasting less than 2 days
– 7 days before the start of the package arrangement for trips lasting between 2 and 6 days
– 20 days before the start of the package arrangement for trips lasting more than 6 days.
The Agency may terminate the Travel Agreement before the start of the package arrangement and return all payments received for the package arrangement to the traveler in full, without the obligation to compensate the Traveler for damages, if the Agency is prevented from executing the Agreement by unforeseen circumstances / force majeure that could not be avoided, and if the Traveler on termination of the Agreement notice without undue delay before the start of the package arrangement.
The Agency, as a private commercial company that provides travel organization services, reserves the right to cancel the trip of every Passenger and other persons on the same reservation in the event that it assesses that one of the Passengers does not act in good faith before departure and/or that their dissatisfaction expressed before departure could affect the comfort of other passengers in the group during the trip. Without the obligation to compensate the Traveler, the Agency can inform the Traveler about the cancellation of the trip less than 7 days before the start of the trip and return the entire amount paid for the arrangement, and the Traveler is aware of and agrees with this fact by contracting the trip.

Article 15 Obligations and responsibilities of the Passenger

The traveler undertakes to act in good faith before, during or after the trip. The passenger is aware of the fact that the Agency acts in good faith in order to achieve the greatest possible satisfaction of all passengers through transparent communication of as many facts as possible before the trip. Consequently, the Traveler undertakes to familiarize himself with all the provisions of these General Terms and Conditions, which are an integral part of his Contract, and with all the information provided by the Agency before departure through the Travel Program and the Final Notice.
The traveler is obliged to adhere to the rules of behavior in accommodation facilities or means of transport and not to endanger the regular and smooth development of the travel program by his actions. The passenger must not disturb the peace, comfort, comfort or safety of other passengers or in any way hinder the work of the travel manager and the regular development of the travel program, otherwise the Agency has every right to interrupt the trip for that Traveler, to continue the implementation of the travel program without him, in which case the trip is considered to have been interrupted at the request of the Traveler, and the Traveler will be responsible for paying all costs arising from it, as well as for ensuring his own return home (that is, to the point of departure as defined on the first day of the travel program), without the intervention of the Agency and completely at your own expense. By paying for the trip, the passenger declares that he is familiar with the above and accepts the same under full responsibility. The traveler is obliged to follow all the instructions of the tour leader and to cooperate with him in good faith. The passenger is obliged to arrive on time for departure, and no later than 15 minutes. before the scheduled departure. If the Passenger does not arrive at the scheduled departure time, the Agency has the right to start the journey without the Passenger. During the tours, the Traveler is obliged to accompany the tour leader on his own, to take care of his own safety, as well as the safety of the passengers around them. During the trip, after every break or free time, the Traveler is obliged to arrive at the agreed place as defined by the tour manager, 5 minutes before the scheduled meeting time. In the event that the Traveler does not appear at the meeting place, the Agency or tour manager has the right to continue the trip without the Traveler, and the Traveler will be responsible for returning to the hotel, home or point of departure as defined in the travel program at his own expense.
The traveler is obliged, without undue delay and taking into account the circumstances, to inform the tour manager of any non-conformities he finds during the performance of the travel services covered by the Package Travel Agreement, and the tour manager will do everything reasonably possible to eliminate the non-conformities in order to achieve as high a level of Passenger satisfaction as possible unless this is not possible or if remedying the non-conformity would cause disproportionate costs taking into account the non-conformity and the value of the travel services affected by the non-conformity. The passenger declares that he will refrain from expressing dissatisfaction in a public way that could affect other passengers or damage the Agency’s reputation in any way. Otherwise, the Agency has the right to compensation for reputational damage.
The traveler is obliged to have valid travel documents, to respect the customs, foreign exchange and health regulations of the country he is going to and the country he is passing through. By contracting the trip, the traveler undertakes to protect the privacy of all other travelers in the group, as defined by the GDPR regulation, i.e. the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016).

Article 16. The passenger’s right to terminate the contract

The traveler can unilaterally terminate the Travel Agreement at any time before the start of the package arrangement (in writing) upon payment of an appropriate fee from the total price of the arrangement:
a) European travel by bus or plane up to and including 5 nights:
– more than 30 days before departure: 30% of the price of the arrangement, and at least 15 euros
– from 29 to 22 days before departure: 40% of the package price
– from 21 to 15 days before departure: 60% of the package price
– from 14 to 8 days before departure: 80% of the package price
– from 7 days before departure to the day of departure: 100% of the price of the arrangement
– after departure and “no show”, i.e. failure to appear at departure 100% of the price of the arrangement.
b) European travel by bus or plane of 6 nights or more:
– more than 60 days before departure: 30% of the price of the arrangement, and at least 50 euros
– from 60 to 46 days before departure: 40% of the package price
– from 45 to 32 days before departure: 50% of the package price
– from 31 days before departure to the day of departure: 100% of the price of the arrangement
– after departure: 100% of the package price.
c) travel outside Europe (including long-distance travel):
– more than 45 days before departure: 40% of the price of the arrangement, and at least 100 euros
– from 44 to 30 days before departure: 80% of the package price
– from 29 days before departure to the day of departure: 100% of the price of the arrangement
– after departure: 100% of the price of the arrangement.
d) plane ticket and individual travel
– 100% of the price of the arrangement (for these reasons, we suggest paying for a cancellation insurance policy).

The mentioned cancellation costs apply to changes in the departure date as well as to all other important changes related to the package deal.
When canceling a trip, the cost of mediation and obtaining a visa or travel documents is not paid.
In the event that the Traveler cancels or at his own request interrupts a trip that is in progress, he is not entitled to reimbursement of costs incurred due to an early return to the place of departure, the Agency will apply the above provisions, and subsequent complaints will not be considered, for example, if there was no snow at the destination, and he went skiing or it rained on vacation.
If special conditions apply to some programs and arrangements, the Agency will state them in the travel program and they will apply.
If the damage actually occurred is greater than those mentioned, the Agency reserves the right to collect it upon presentation of evidence of the actual costs, up to a maximum of 100% of the price of the arrangement. If the Traveler does not pay the balance up to the total price of the arrangement no later than 30 days before the trip, the Agency will consider that the Traveler has abandoned the reservation and reserves the right to cancel the reservation without the possibility of returning the advance payment for the trip.
In the event that the advance payment amount is less than the amount of the cancellation penalty, the Agency has the right to collect the remaining amount as defined in these General Terms and Conditions.

Article 17. The Passenger’s right to transfer the Contract to another Passenger

A passenger who cancels a bus trip has the right to transfer the Agreement to another person without changing the elements of the concluded agreement with mandatory written notification of the names of replacement passengers, and the Agency charges only the costs caused by the replacement in the amount of 15 euros per passenger. In the case of air travel, air tickets are not transferable, cancellation of the existing ticket is done according to the conditions of the tariff for which the ticket was purchased and purchase of a new ticket in the name of the new Passenger according to the valid and available at the time of issuing a new ticket.

Article 18. Objection for irregularities and complaints

For irregularities and complaints, the traveler must first contact the tour manager, who will try to resolve the irregularity on the spot with the service provider. In the event that the complaint can be resolved on the spot, and if the Traveler did not complain about the irregularities on the spot, it is understood that he agrees with the service, thereby losing the right to lodge subsequent complaints with a request for a reduction in the price of the service and/or payment of damages. The Agency will not consider complaints if the Traveler has not attached a copy of the written complaint made on the spot received from the tour manager. If, even after complaining on the spot, there is no improvement, the Traveler must request a certificate that shows that the service was not provided, or that it was not provided in the manner agreed upon. The passenger should attach the confirmation to the written complaint to the Agency. The Traveler is obliged to lodge a written complaint within 8 days after the end of the trip by e-mail to the address: info@likabike.hr or by post to the address LIKABIKE d.o.o., Ulica Anastasa Popovića 12, 10000 Zagreb. If the Traveler submits a written complaint after that deadline, the Agency is not obliged to take such complaint into account. The Agency is obliged to issue a written decision on the complaint within 14 days of receiving the complaint, and may postpone the deadline for the decision on the complaint by an additional 14 days due to the collection of information. While the resolution procedure continues, and in total no more than 14, or 28 days after lodging the complaint, the Traveler irrevocably waives the right to mediate with any other legal/physical person, the right to file a lawsuit and provide information, i.e. any public announcements that damage the reputation of the Agency (in the media , on social networks Facebook, Instagram, etc., and via the Internet in any form) or public expression of dissatisfaction.
The maximum amount of compensation per complaint can reach the amount of the advertised part of the services, and it cannot include already used services or the entire amount of the arrangement.
The agency is not responsible for complaints related to the weather forecast, waiting on the road due to unfavorable weather conditions, crowds at the borders or waiting at the entrance to the cities or facilities that are visited. Also, the Traveler will be informed about all the prices of optional excursions and tickets before the trip, and he has the free will to make a reservation through the Agency or to do the same in his own organization. Not a single optional trip is mandatory, it depends solely on the will of the passenger, and the Agency is not obliged to explain the costs incurred when booking them. Each Passenger submits a complaint separately, the Agency will not consider group complaints.

Article 19. Trips organized by other travel operators

For each individual program, the conditions of the responsible organizer listed for that trip apply. All programs in which the Agency acts as an intermediary, the Agency is not responsible for the implementation of travel or tourist arrangements for which the organizer is not responsible, but only mediates the sale. All tourist arrangements represented by the Agency as an intermediary are specially marked, which will be visible on the Contract. In this case, the general terms and conditions of the mentioned tour operator apply. By signing the contract, the Traveler fully accepts the program and conditions of the trip.

Article 20. Travel conditions for linked travel arrangements

The general travel conditions for package arrangements do not apply to travel in a related travel arrangement, except for the part of passenger protection in case of agency insolvency. A connected travel arrangement implies at least two different types of travel services purchased for the same trip or holiday that do not constitute a package arrangement (eg individual hotel reservation, air ticket, transfer and similar additional services). When traveling in connected travel arrangements, the Agency acts in the name and on behalf of the service provider, i.e. as an authorized sales agent of various service providers (airline companies, hotels, transfers, agencies for booking tourist services, etc.) and each of the Service Providers is solely responsible for proper performance of their services in accordance with the Agreement. In the final travel documents, the Traveler will be informed about the contact of the service provider.

Article 21. Gift vouchers

A gift voucher is a means of payment in paper form, it is numbered with a unique number when issued. It is issued by the Agency with the payment of funds, which is made and the amount of which is determined by the Traveler. The gift voucher can be used for a trip of your choice from the Agency’s offer. The amount on the gift voucher is valid until the date indicated on the gift voucher, after the deadline the amount on the gift voucher cannot be used. It is not possible to pay the amount already paid on the gift certificate. By paying the amount, the passenger accepts the General Terms and Conditions of the Agency and is considered to be familiar with them.

Article 22 Insurance in case of insolvency or bankruptcy of the tour operator

In accordance with the Act on the provision of services in tourism, in the case of payment, it is impossible you or the bankruptcy of the Agency, passengers caught on the trip, as well as persons who have paid advance payments for the trip should contact the insurer with whom the Agency has contracted a Liability Insurance Policy. In the event of an insured event, the Traveler should contact the insurer specified in the Contract.

Article 23. Liability insurance

Pursuant to the Act on the provision of services in tourism, the Agency has concluded a liability insurance contract with the insurer for damage caused to the Traveler by non-fulfillment, partial fulfillment or irregular fulfillment of travel-related obligations.

Article 24. Protection of personal data

The passenger provides personal data voluntarily. Personal data of passengers is needed by the Agency in the process of realization of the contracted package arrangement and will be used for further communication, contracting and execution of services included in the package arrangement. The Agency will process, use and store the Passenger’s personal data in the database, in accordance with the Personal Data Protection Act, and will not take them out of the country or give them to a third party, except for suppliers and associates participating in the implementation of the contracted package arrangement. By contracting the trip, the Traveler gives consent for the Agency to use the Traveler’s personal data for marketing purposes (e.g. sending notifications, campaigns, promotions, newsletters), and the Traveler can at any time withhold consent for the use of personal data for marketing purposes by sending an e-mail request to the Agency at info@likabike.hr. The Agency undertakes to store personal data in a database in accordance with the Personal Data Protection Act, i.e. the General Data Protection Regulation (GDPR). Read detailed information on personal data protection in the Privacy Statement.

Article 25. Final provisions

These General Terms and Conditions are valid from October 5, 2023 and exclude all previous Terms and Conditions and travel instructions. They comply with Directive EU 2015/2302 of the European Parliament and the Council of 25.11.2015. on travel in package arrangements and related arrangements as well as the Act on the provision of services in tourism (Official Gazette 130/2017) which has been in force since June 26, 2021. The traveler undertakes to try to resolve possible disputed cases amicably in accordance with the conditions. If this is not possible, in the event of a dispute, the court in Zagreb is competent, and Croatian law applies. According to the Law on the provision of services in tourism, a traveler can submit a proposal for dispute resolution before a body from the list of notified bodies for alternative resolution of consumer disputes (ARPS) in accordance with the law regulating alternative resolution of consumer disputes. In accordance with the regulation of the European Union, customers can submit their objections to online purchases or dispute resolution for services purchased online. Regulation of the European Union no. 524/2013. on the online resolution of consumer disputes applies from 01/09/2016. Competent body whose official supervision is subject to the activity of the travel agency in performing and providing services in tourism: State Inspectorate, Šubićeva 29, 10000 Zagreb, Independent Sector of Tourist Inspection, Trg Republike Hrvatske 8/I, 10000 Zagreb.
These General Terms and Conditions for the reservation and purchase of tourist package arrangements and related travel arrangements are an integral part of the Agreement concluded by the Traveler with the Agency. By paying the advance payment or the entire amount of the arrangement, the Traveler fully accepts the program and the General Terms and Conditions, and the Agreement is valid even without the Traveler’s signature.

II. FORM WITH STANDARD INFORMATION FOR A TRAVEL CONTRACT IN A PACKAGE ARRANGEMENT

1. Form with standard information for a package travel contract when the travel organizer is the travel agency LIKABIKE d.o.o.

The offered combination of travel services is a package deal within the meaning of the Act on the provision of services in tourism. The traveler therefore has all the rights arising from the provisions of the Act on the provision of services in tourism, which refer to the package-arrangement. The travel agency LIKABIKE d.o.o., Ulica Anastasa Popovića 12, 10000 Zagreb, OIB 61641220850, is fully responsible for the proper execution of the package-arrangement as a whole. The travel agency LIKABIKE d.o.o., Ulica Anastasa Popovića 12, 10000 Zagreb, OIB 61641220850, has a legally prescribed insured guarantee for compensation of the passenger’s payments and, if the transportation is included in the package arrangement, ensuring the repatriation of the passenger in case it becomes insolvent.

2. Form with standard information for a package travel contract when the travel organizer is another travel agency.

The offered combination of travel services is a package deal within the meaning of the Act on the provision of services in tourism. The traveler therefore has all the rights arising from the provisions of the Act on the provision of services in tourism, which refer to the package-arrangement. When a traveler concludes a contract with the travel agency LIKABIKE d.o.o., Ulica Anastasa Popovića 12, 10000 Zagreb, OIB 61641220850, and the travel organizer is another travel agency, the travel contract concluded with the travel agency LIKABIKE d.o.o. is a package-arrangement within the meaning of the Act on the Provision of Services in tourism. A travel agency that organizes travel in its entirety and is responsible for the proper execution of the package arrangement as a whole, has a legally prescribed insured guarantee for compensation of the passenger’s payments and, if the transport is included in the package arrangement, ensuring the repatriation of the passenger in case it becomes insolvent.

3. Detailed information on the most important rights related to the package deal contract in terms of the Act on the provision of services in tourism.