LIKABIKE d.o.o., a travel agency (hereinafter LIKABIKE) respects your privacy and bases its websites on technologies that provide a better and safer online experience. This statement on the protection of personal data for LIKABIKE (hereinafter: Statement) refers to the services provided by LIKABIKE d.o.o., Ulica Anastasa Popovića 12, 10000 Zagreb. It applies from 05/25/2023. year, and in case of inconsistency, it will take precedence over other provisions related to the processing of personal data, which are found in the General Travel Conditions of LIKABIKE.
By viewing and using the website, as well as by sending an inquiry, signing a contract or contacting us directly, you entrust us with your personal data. This Statement describes what personal data we collect, how we process it and for what purposes we use it, as well as your rights related to this data.

Responsible for data processing:

Anastas Popovića Street 12,
10000 Zagreb, Croatia
Phone: +385 91 3042 555
The manager for the protection of personal data – an employee at the agency is available on the phone number +385 91 3042 555, or by email at the address:

LIKABIKE collects only those data that you want to give us or those that are necessary for the execution of the contracted services. We collect personal data such as: first and last name, mobile or phone number, e-mail address and data related to personal documents (identity card and driver’s license).


LIKABIKE stores and processes data as long as necessary to fulfill the purpose for which the data was collected or as required by applicable regulations. Some of the regulations that determine the data retention period are: General Data Protection Regulation (Regulation (EU) 2016/679) and the Act on the Transfer and Processing of Air Passenger Data for the Purpose of Prevention, Detection, Investigation and Conduct of Criminal Proceedings for Criminal Offences terrorism and other serious criminal offenses (Official Gazette 46/18).

All types of your personal data are processed by LIKABIKE for the following purposes:
• implementation of the travel contract – we collect personal data in order to be able to fully perform the contracted service for the client or to be able to compile the requested offer for the client.
• contacting – during the contractual relationship, as well as after the termination of the contractual relationship, we can get in touch with you through the following communication channels for which you have given us your consent: call, electronic mail, social networks, written mail. If the client has given consent, we can use the client’s data for the purpose of informing clients about our services and news.
• fulfillment of legal obligations – LIKABIKE is obliged to submit and provide access to certain personal data of its clients to competent state and international authorities in certain situations.

We may collect your data in the following ways:
• data collection through our website – directly from you when booking or purchasing our trips, we collect data about passengers through our reservation system where the client enters the required data himself.
• collection of data through direct channels – we can collect data about clients through e-mail communication, telephone conversations, SMS conversations or third parties who enter into contracts with us on your behalf. The collected data is necessary for the purpose of making an offer, making a travel reservation, or is necessary for the execution of our services.
• consent – the consent of the passenger means any voluntary, special, informed and unambiguous expression of the wishes of the respondent by which he gives his consent to the processing of personal data relating to him by a statement or a clear affirmative action. Without the passenger’s consent, we will never use the passenger’s personal data for any purposes for which consent is necessary according to current regulations.

We automatically collect information in server log files, such as your IP address, browser type, redirect/exit pages, and operating system. We use this information to better manage our website, to understand how you move through our website and to improve your experience while using it.

We take all appropriate technical and organizational measures to protect your personal data from unauthorized or illegal handling and from accidental loss, destruction or damage. When providing personal information through our website, this information is sent over the Internet (using high-quality encryption) and stored on our servers located in the EU.

LIKABIKE ensures that your personal data is collected and processed in a manner that is consistent with the previously stated purposes. In order to achieve these purposes and in order for the chosen service to be provided to you in full, LIKABIKE in some cases needs to make your personal data available to third parties, who further handle your personal data as managers of personal data processing and performance of our obligations to you or our legal obligations (e.g. airline and bus carriers, catering and accommodation facilities, other travel agencies in the country and abroad, insurance companies). We can also offer your data to partner companies that help us maintain our website Some of the listed business partners may be located outside the country in which you accessed this website. Our partner companies must at all times provide the same level of security for your personal data as LIKABIKE. They are obliged to comply with the legal agreement on the storage of your personal data, which they process exclusively on the instructions of LIKABIKE.

LIKABIKE processes your personal data according to the following principles:
• accuracy, completeness, up-to-dateness, data processing in a fair manner – data collected and processed by LIKABIKE must be accurate, complete, up-to-date and processed in a fair manner.
• confidentiality – personal data must be protected from unauthorized access and use and stored in a form that enables the identification of a natural person as long as it is necessary to achieve the purpose of data collection.
• legality – personal data that LIKABIKE collects and further processes are in accordance with the Personal Data Protection Act and special laws.
• purpose – LIKABIKE collects personal data only for the purpose for which the data was collected, i.e. for a purpose that is consistent with the purpose of collection.

• right to correction – if we process your personal data that is incomplete or incorrect, you can ask us to correct or supplement it at any time
• the right to deletion – you can ask us to delete your personal data if we have processed them illegally or if this processing represents a disproportionate encroachment on your protected interests. Please note that there are reasons that prevent immediate deletion, such as statutory archiving obligations.
• right of access – the client has the right to receive confirmation as to whether we process his personal data, and if we do, he has the right to submit the following information: information on the purpose of processing, on the category of personal data that we process, on the recipients or categories of recipients of the data that we process, on the expected period in which the data will be stored or the criteria for determining that period, on the right to request correction, deletion and limitation of data processing, on the right to file a complaint with the supervisory authority, information on the automated decision-making system, such as the creation of a profile, on protective measures if the data transferred to a third country.
• the right to withdraw consent – in cases where such data is collected and processed solely on the basis of your consent for a specific purpose
• the right to the possibility of transfer – you can ask us to provide you with the data you have entrusted to us for archiving in a structured form, in the usual machine-readable format: – if we process these data based on the consent you have given us and which you can revoke or for the purpose of fulfilling a contract and – if the processing is done using automated processes.
• the right to object – the client has the right to object to the processing of personal data at any time.
• the right to appeal – if you believe that we have violated Croatian or European regulations on data protection when processing your data, please contact us in order to clarify any questions. You certainly have the right to file a complaint with the Croatian Data Protection Agency, or in the event of a change in the applicable regulations, to another body that will take over its jurisdiction, and from May 25, 2018. and to the supervisory authority within the EU. If you wish to exercise any of the aforementioned rights, please contact us using our contact information provided in the introductory article of this Statement.
When the client wants to exercise one of the mentioned rights, he needs to contact us; by phone at +385 91 3042 555 or by e-mail:
Entry and transfer of personal data and credit card number data is protected by the SSL protocol of 256-bit encryption provided by the WSpay™ system for online authorization of credit cards in accordance with the requirements of cardholders and cardholder brands and the PCI DSS standard. Authorization and payment of credit cards is done using the WSpay™ system for authorization and payment of cards in real time.

LIKABIKE may amend or supplement this Statement in accordance with changes based on applicable regulations, and you will be notified of this in a timely manner by means of an updated Statement available on the LIKABIKE website